Website Disclaimer
Effective date: 1 January 2026
The information provided on the Spoilt Hair Retreat website is intended for general information purposes only.
By using this website, you acknowledge and agree to the following.
1. General information
Spoilt Hair Retreat (“Spoilt”, “we”, “us” or “our”) takes reasonable care to ensure the information published on this website is accurate and current.
However, information may change from time to time and we do not guarantee that all website content will always be complete, current or free from errors.
If you are unsure about a service, price, appointment or other information displayed on our website, please contact us before making a booking.
2. Services and pricing
Services, pricing, appointment availability, team information, promotions and other details displayed on this website may change from time to time.
Prices described as “from” are starting prices only.
The final price of a hair service may vary depending on factors including:
hair length, thickness and density;
hair condition and history;
the amount of product required;
the complexity of the service;
the time required; and
additional treatments or services required.
Where appropriate, more accurate pricing will be discussed during your consultation or before proceeding with your service.
Information displayed on the website does not replace an individual consultation where one is required.
3. Hair results
Photographs, before-and-after images, descriptions and examples displayed on our website or social media are provided to demonstrate previous work and possible outcomes.
Individual results will vary.
Hair results can be affected by factors including your natural hair, texture, condition, previous colour and chemical history, home colouring, product build-up, maintenance and aftercare.
A particular photograph, colour or style cannot therefore be guaranteed to produce an identical result for every client.
Our team will assess your hair and discuss what can reasonably and safely be achieved before performing relevant technical services.
Protecting the condition and integrity of your hair may mean a desired result needs to be achieved over multiple appointments.
4. Haircare and treatment information
Any information on this website relating to haircare, treatments, products, hair health or maintenance is general information only.
It is not intended to replace personalised professional advice based on an assessment of your individual hair and scalp.
If you have an allergy, sensitivity, scalp condition, medical condition or other concern that may affect a service or product, please tell your stylist before your service begins.
Where appropriate, we may recommend that you seek advice from a suitably qualified healthcare professional before proceeding with a service.
5. Products and recommendations
Any product recommendations made through this website are general in nature unless they have been made specifically for you following a consultation.
Haircare products may perform differently depending on individual hair type, condition, use and other factors.
Always follow product instructions and discontinue use if you experience an unexpected or adverse reaction.
6. Photographs and colour representation
We take reasonable care when displaying photographs of our work.
However, the appearance of hair colour and other visual content can vary depending on:
lighting;
photography;
editing;
screen settings; and
the device being used to view the website.
Images should therefore be treated as a guide rather than an exact representation of how a colour or service will appear on every person.
7. Third-party websites and services
Our website may contain links to third-party websites, platforms or services, including Fresha and social media platforms.
These third-party services are operated independently from Spoilt Hair Retreat and are subject to their own terms, privacy policies and practices.
While we aim to link only to appropriate services and information, we do not control third-party websites and cannot guarantee their availability, accuracy, security or content.
Following a third-party link is at your discretion.
8. Website availability
We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to maintenance, technical problems, third-party services or circumstances outside our reasonable control.
9. Limitation of liability
To the maximum extent permitted by law, Spoilt Hair Retreat is not liable for loss arising solely from reliance on general information contained on this website where individual professional advice or consultation would reasonably have been appropriate.
We are also not responsible for loss arising from third-party websites or services that we do not control.
Nothing in this Website Disclaimer excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law or any other right that cannot lawfully be excluded.
10. Australian Consumer Law
Our services are subject to consumer guarantees under the Australian Consumer Law, including requirements that services be provided with due care and skill and, where applicable, be fit for an agreed purpose.
Nothing contained on this website, in this disclaimer or elsewhere in our policies is intended to remove or reduce those rights.
11. Intellectual property
Unless otherwise stated, website content including photographs, text, graphics, branding and logos is owned by or licensed to Spoilt Hair Retreat.
Content may not be reproduced, distributed or used for commercial purposes without our permission, except where permitted by law.
12. Other policies
Your use of our website and services may also be subject to our:
Privacy Policy
Terms & Conditions
These documents should be read together with this Website Disclaimer where relevant.
13. Changes to this disclaimer
We may update this Website Disclaimer from time to time.
The current version will be published on our website with the applicable effective date.
14. Contact us
If you have any questions about information displayed on our website, please contact:
Spoilt Hair Retreat
40 Grantham Street
Wembley WA 6014
Australia
Phone: (08) 9383 7060
Email: hello@spoilthair.com.au